Active hazard
Classify the Ballentine Manor request by present exposure, not by the size or appearance of the tree alone. Without entering the potential drop zone, observe whether a trunk or limb is moving, split, suspended, resting on a structure, or preventing safe use of an essential route. Determine which rooms, vehicles, walkways, and outdoor areas can be kept unoccupied. Give dispatch the address, a safe callback number, what can be seen, and whether the condition has changed since it was first noticed. Ask whether the reported facts indicate immediate hazard assessment or stable follow-up work. Do not shake branches, reposition debris, climb, or cut wood that may be carrying load. Avoid standing beneath the canopy for photographs or measurements. If a utility line or electrical component may be involved, increase distance and contact the appropriate utility or emergency authority before seeking tree work near it.